Issue Resolution & Mediation

De-risk disputes before they derail your project.

Diaspora Errands provides structured, neutral facilitation to resolve conflicts among owners, contractors, developers, suppliers, and professional teams. We combine fact-finding on the ground with disciplined negotiation to reach practical agreements—fast—so work can continue and costs remain controlled.

Issues We Resolve
  • Payment disputes (milestones, variations, retention).
  • Quality & defects (non-conformities, rework obligations, snagging disagreements).
  • Delays & extensions of time (access, approvals, weather, supply chain).
  • Scope creep & change control (verbal instructions, undocumented extras).
  • Handover disagreements (incomplete works, testing/commissioning evidence).
  • Neighbour/landlord issues (access, nuisance, encroachments).
  • Documentation gaps (missing drawings/BoQ, unclear specifications).

How the service works

Phase 1 — Intake & Standstill

  • Conflict intake: Receive summaries from all parties, the contract/BoQ, programme, instructions, correspondence, and payment claims.

  • Standstill protocol: Encourage a short cooling-off period (no irreversible actions) and agree who can decide (authorized signatories).

  • Document review: Contracts, drawings, variation orders, approvals, test certificates, and payment applications.

  • Site verification (if relevant): Independent inspection to validate workmanship, quantities (observational), and status versus milestones.

  • Issue framing: Convert grievances into clear, discrete issues with evidence bundles.

  • Opening positions: Each side states objectives and constraints.

  • Joint problem-solving: Explore options (e.g., rework with deadline, price adjustment, part-payment on escrow, revised sequence).

  • Private caucuses (as needed): Manage sensitive information, reality-test proposals, and remove blockers.

  • Terms of settlement: Draft a written agreement (MoU or settlement note) capturing actions, deadlines, payment triggers, and evidence required.

  • Action tracking: Monitor compliance (e.g., re-inspection after rework, proof of deliveries, escrow releases).

  • Escalation path (if no agreement): Provide a concise without-prejudice summary and options for next steps (e.g., expert determination, arbitration, or recourse via your advocate).

What you receive (deliverables)

  • Issue list with evidence references (documents, instructions, site photos).

  • Positions of parties and key constraints.

  • Risks, costs, and time implications if unresolved.

  • Session notes, options discussed, and unresolved points (if any).

  • Draft settlement terms with action owners, dates, and verification methods.

  • Checklist of obligations (e.g., rectification items, payment schedule, tests/commissioning).

  • Optional follow-up inspection to verify closure.

Ready to Engage Us?

Take control from abroad—engage a secure trusted on-ground support in Kenya today.

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