Frequently Asked Questions

We understand that fullfilling personal needs, investing in and managing projects in Kenya from abroad comes with unique questions and concerns. Here are answers to some common queries about how Diaspora Errands can support you:

✅ What types of errand services do you offer?

Our errand services are designed to handle a wide variety of tasks that are difficult or time-consuming to manage from abroad, saving you hassle and ensuring things get done reliably in Kenya. These can include, but are not limited to:

Real Estate, Land & Property Errands such as; on-site inspection, work supervision, quantity surveys, compliances, Escrow services, document handling, validity assurances, purchase assistance, monitoring and evaluation)
Pickups and Deliveries: Collecting or dropping off packages, documents, or goods for personal, industrial, or medical purposes.
Shopping Assistance: Purchasing specific items locally on your behalf.
Bill Payments: Settling local utility bills, land rates, or other project-related fees.
Document Handling: Filing paperwork at government offices, collecting certificates, or delivering important documents.
Information Gathering: Making specific local inquiries or verifying information in person.
Personalized Assistance: Handling other specific, reasonable requests tailored to your project or personal needs in Kenya.
Private Security Services: Handling your security or on behalf of your loved ones while they arrive in the couuntry.
Private Driver: Drive you around the country as you do your errands in different places.

We operate across Kenya, but if you have specific request in another country we can implement our expertise in any country. Please contact us with your specific errand request to see how we can assist.

✅ How does your Errand Services work?

Our errand service provides practical, on-the-ground assistance for specific project-related tasks that are challenging to manage remotely. Common examples include:

Paying local project-related bills (e.g., utility connections, initial land rates).
Sourcing and delivering specific materials or documents locally.
Collecting documents from government offices or project partners.
Attending minor, pre-agreed meetings on your behalf.
Making specific local purchases related to the project.

To use this service, you provide us with clear, detailed instructions and any necessary supporting information or documents. Our team executes the task efficiently and provides confirmation upon completion.

Accurate details and upfront deposit payment for the errand service are required; any third-party costs (like courier fees) are usually handled directly by you or clearly itemized for reimbursement. Please note, we do not handle illegal, dangerous, or restricted items.

✅ Why use Diaspora Errands services instead of my family or friends?

While relying on family or friends is common, it often presents challenges. Relatives may lack the technical expertise needed for construction oversight, face potential conflicts of interest, have limited availability due to their own commitments, or find it difficult to make objective decisions because of personal relationships. Sadly, experiences of mismanagement or misappropriation of funds, even by trusted individuals, are frequently reported

Diaspora Errands provides professional, impartial, and accountable oversight. Our primary loyalty is to you, the client, ensuring decisions are made based on your project’s best interests and requirements, supported by our expertise in local regulations and construction standards. We offer a structured, documented approach with regular, verifiable reporting that informal arrangements typically lack.

✅ Who are your typical customers?

Our clients are primarily Kenyans living and working in the diaspora (e.g., North America, Europe, Middle East, other parts of Africa) who need reliable, trustworthy representation on the ground in Kenya. This includes:

Individuals and Families: Building personal homes, managing property investments, or undertaking significant personal projects.
Investment Groups & SACCOs: Diaspora groups pooling resources for larger projects like land acquisition or development ventures.
Businesses & Entrepreneurs: Diaspora members establishing or overseeing business operations, agricultural ventures, or commercial property developments in Kenya.
Companies Abroad: International companies requiring local assistance for specific tasks, due diligence, or project monitoring within Kenya.

Essentially, we serve any individual or entity based abroad who requires independent oversight, verification, risk management, or logistical support for their projects or tasks within Kenya, helping bridge the trust and distance gap.

✅ How do you ensure the confidentiality of my project details and personal information?

Protecting your information is paramount. We are fully committed to confidentiality and operate in strict compliance with Kenya’s Data Protection Act, 2019. Our key practices include:

Purpose Limitation: Collecting personal data only for specified, legitimate purposes directly related to providing your requested services.
Consent: Obtaining your explicit consent where required by law, especially before processing sensitive personal data (which includes property details, financial data, etc.).
Security Measures: Implementing robust technical and organizational security safeguards, such as access controls, secure data storage (physical and electronic), encryption where appropriate, and staff non-disclosure agreements.
Access Control: Limiting access to your information strictly to authorized personnel who need it to perform their duties.
Third-Party Sharing: Sharing data with third parties (e.g., vetted contractors, escrow agents, government bodies for compliance) only when necessary for service delivery, legally required, or with your explicit consent, ensuring they also uphold data protection standards.
Data Retention: Keeping your personal data only for as long as necessary to fulfill the service purpose or meet legal obligations.

You have rights under the Act regarding your data, including access, correction, and erasure under certain conditions. Please refer to our full Confidentiality Policy for comprehensive details.

✅ What are your service fees?

Our fees are determined based on the specific services you select and the scope and complexity of your project. Following an initial consultation where we thoroughly discuss your requirements, we will provide a detailed, transparent proposal outlining the agreed scope of work, deliverables, and a clear fee structure. We believe in transparency, so there are no hidden costs.

Please note that while our service fees will be clearly stated, certain processes involve external costs payable to government agencies (e.g., fees for official land searches, NEMA/NCA applications, county permits, NCA levies for projects exceeding Ksh 5 million). These external costs will be clearly identified in our proposal or communications.

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Take control from abroad—engage a secure trusted on-ground support in Kenya today.